This in-service progam assists your staff to change from a facility/staff focused care system to a truly resident focused care system in as little as five days.

In this time, as they experience the benefits to the residents as well as to themselves, we have been able to have most staff support the changes in their attitudes and their practices.

Contemporary practice is about:

• effective time management
• profitable financial and resource management
• is resident focused and supports staff knowledge & integrity
• using evidenced based practice to minimise work effort but maximise effect and care
• meeting Accreditation, Continuous Improvement Standards, and
• maximising your funding claims

Consider this program if:

• your staff always complain about lack of time, this may be inefficient time and resources use
• staff have routines e.g. showering, waking residents, 2nd hourly toileting, set mealtimes, this usually indicates facility/staff focused care not resident focused care
• a common response to change is 'this is the way we have always done it', e.g. side to side pressure turns
• there are many group activities; you have residents who still wander and have Sundowners syndrome; there are public televisions in use
• staff are not using researched care, e.g. still using soap & talcum powder, aperients 3rd daily; and or
• you are losing funding or not meeting the standards

How the program works and what is included.
Age Concern staff are on the floor with your staff observing practices and effecting changes as required. This provides one to one training-/education and individual staff support, particularly for those who have difficulty with change.

Age Concern staff will be available at least once during an evening and night shift, each of the different mealtimes, morning and evening routines as well as an activity program. The number of hours we allocate to the different shifts and activities will depend on the program length you choose.

You may choose to arrange some structured lectures during our visit. Please see selection of lecture topics available or discuss your special requirements with one of our staff.

The program also includes:

• a review and discussion of all care related documentation, particularly in relation to funding and legal requirements
• a written report of our visit detailing findings, suggestions, references and changes already accomplished with confirmation of staff commitment

Why is this program effective?
Change is often more acceptable if staff can see the effect in their own work place. Direct staff contact 'on the floor' and an 'outsider with no other agenda' are the effective change components of this program.

Program Options

Three (3) day program. Age Concern staff will work split shifts to have contact with as many staff as possible. At least one visit to the unit will be conducted during an evening and a night duty shift, and twice for each meal time and during the morning 'routine'.

Program Fees

Australia (all States, Territories and regions)
AU$990 per day, plus travel and accommodation costs where applicable.

Other countries
As above. Please contact us for details of availability.

Five (5) day program, Age Concern staff will work split shifts to have contact with most staff at least once, and cover as many activities as possible. At least two visits to the unit will be conducted during the evening and night duty shifts, and twice for each meal time and the morning 'routine'. May include a week-end day at no extra cost. Facilities believe the five day program really results in change because of the staff contact time.

Program Fees

Australia (all States, Territories and regions)
AU$880 per day, plus travel and accommodation costs where applicable.

Other countries
As above, plus all travel and accommodation costs.

Note
Both options include a comprehensive and referenced report, to assist with changes and/or to demonstrate Continuous Improvement.