Looking for a career in a position that is challenging, uses your ‘people’ and organizational skills as well as allowing you to make a difference to the work place?

Maybe you are already in a ‘management’ position and just need to have your skills and knowledge formally recognised.

If the answer is yes to either of these situations then consider enrolling in Certificate IV in Business (Front Line Management) BSB 41004.

Some knowledge in business practices and people skills is a must for most jobs such as:

• Clerks
• Administrators
• Supervisors
• Team leaders
• Project managers
• Office coordinators etc.

Age Concern Pty. Limited is pleased to be able to offer you this nationally accredited course as either an on-line or distance education program.

About Certificate IV in Business (Frontline Management) BSB41004.

Any business today requires ‘management’ staff with a range of skills and knowledge to manage their own as well as the performance of other staff. Frontline Managers co-ordinate and influence their teams to get the job done in the best and most effective manner. This program is designed to recognise and upgrade the skills and knowledge of Frontline Managers using your present position as a basis for demonstrating competency.

Course Content

To achieve a Certificate IV in Business (Frontline Management) the students must complete 8 units, consisting of 5 core units and 3 elective units.

BSBCMN402A Develop work priorities (50 hrs)

• Develop plans and schedules
• Improve your work performance

BSBCMN411A Monitor a safe workplace (50 hrs)

• Coordinate OHS training
• Control hazards and risks

BSBFLM412A Promote team effectiveness (50 hrs)

• Plan to achieve team outcomes
• Facilitate team activities
• Communicate with management)

BSBFLM403B Implement effective workplace relationships (50 hrs)

• Communicate information and ideas
• Develop trust and confidence
• Develop networks
• Manage difficult situations

BSBFLM405B Implement operational plan (50 hrs)

• Obtain resources
• Implement and monitor the plan
• Manage performance

BSBFLM409B Implement continuous improvement

• Involve your team in continuous improvement
• Monitor and review performance
• Keep the focus on improvement

BSBCMN410A Coordinate implementation of customer service strategies

• Describe your customer needs
• Implement customer service strategies
• Evaluate customer service

BSBCMN419A Manage projects (60 hrs)

• Get ready to manage a project
• Make the project happen
• Close the project and reflect on it

Assessment

Assessments comprise part of the course; they are achieved by simulated assessments, workplace assessments and group assessments where applicable

How long will the course take?

This will depend on the rate at which you complete the set work, but each student must have successfully completed all components of the course within 12 months of his or her commencement date to receive the designated award.

Employment Opportunities

Employment opportunities on the successful completion of this course include any business looking for staff with Frontline Management skills at this level.

Career Pathway

Increased career pathways are available to you as there are few businesses or organisations that do not require the skills and services of a good manager.

Course Pathway

After completing this course you can continue on to study the Diploma of Business Management, the Diploma of Business (Frontline Management), the Diploma of Business (Marketing).

Fees

(Domestic students residing in Australia)

Course Fee	$1232.00
Administration/Registration Fee	$80.00
Course Materials	$45.00
Total	$1357.00

FOR A GREAT BONUS: Pay full fee on registration and pay only $1237 for the entire course.

Fees are payable upon registration or please ask about our payment plan.

Entry Requirements

Students wishing to register for this course need to:

• be employed in an organisation to complete workplace projects, including aged care facilities, managing or aspiring to manage staff and processes
• be willing to participate in workplace experience to complete workplace projects, managing or aspiring to manage staff and processes

Enrolment Process

To enrol please:

• telephone Age Concern Pty Ltd on (03) 9576 7844 to request an enrolment form, or
• email Age Concern Pty Ltd at info@ageconcern.com.au for an enrolment form, or
• fax Age Concern Pty Ltd on (03) 9576 9811 for an enrolment form

Course Commencement Dates

Just as soon as you return, by mail, the completed and signed registration form and paid your fees.

Language, Literacy and Numeracy

Language, literacy and numeracy expectations are based on the National Reporting System established by the Australian National Training Authority and the Federal Government. Have reading and writing skills to at least year 10 level

How does it work?

• On-line Students: When we have received your completed application form and payment, you will receive your student ID number and pin number and directions of how to commence.
• Distant Students: When we have received your completed application form and payment, you will be sent by express mail a copy of the course on CD-ROM or hard copy (paper) and directions of how to commence.
• All Students: Following your registration you will receive the contact details and photograph of your individual facilitator who will assist and support you throughout the course.

As you progress through the course it will be expected that you forward your work at the agreed times by email or the post. It is important that if you are having any difficulty you contact your facilitator immediately.

Requirements

Online, CD-ROM Students will require:

• have a computer or access to a computer, (check out your local library for the technical requirements of their computers)
• have computer skills to a level that will allow you to access the information on-line or from the CD-ROM

Minimum computer requirements (or Macintosh equivalent) are:

• IBM compatible computer with 300MHz processor (minimum)
• 128MB of RAM (minimum)
• Microsoft® Windows® 98, 2000 or XP
• 800 x 600 display
• 4 Gb hard disk
• CD ROM drive
• 1.44 Mg floppy disk
• sound card and speakers (or headphones)
• 28.8k or higher modem

NB most computers purchased in the last three years have the above as standard features

Software:

• Netscape version 6.2 or Internet Explorer 5.0 or higher
• Macromedia® Flash™ Player version 7 or higher
• JavaScript and CSS support enabled
• Office application (eg. Microsoft Office or Open Office

Skills Recognition

If you already have some training, work or life experience in business practice you may be eligible to have your existing skills and knowledge recognised and get advanced standing for one or more subjects. Processes for recognition include:

• Credit transfer
• Mutual recognition
• Recognition by assessment

Please contact us before you enrol if you think you are eligible for recognition of prior learning or experience.