Certificate IV In Business - Frontline Management

Looking for a career promotion or move to in a position that uses your ‘people’ and organisation skills as well allowing you to make a difference to the work place?

May be you are already in a ‘management’ position and just need to have your skills and knowledge formally recognised.

If the answer is yes to either of these situations then consider enrolling in our nationally accredited Certificate IV in Frontline Management.

Frontline managers co-ordinate and influence their teams to get the job done in the best and most effective manner.

If you are a RN and ever ‘in-charge’ of a shift or you are the Director of Nursing or Care, now is the time to have your skills & knowledge consolidated & formally recognised.

Just as soon as you return, by mail, the completed and signed registration form and paid your fees you will be sent the course material, directions for beginning and the contact details your individual facilitator.

IMPLEMENT OPERATIONAL PLAN BSBMGT402A - Core

Implement operational plan
Implement resource acquisition
Monitor operational performance

MONITOR A SAFE WORKPLACE BSBOHS407A - Core

Provide information to the workgroup about OHS policies and procedures
Implement and monitor participative arrangements for the management of OHS
Implement and monitor the organisation's procedures for providing OHS training

PROMOTE TEAM EFFECTIVENESS BSBWOR402A - Core

Plan to achieve team outcomes
Develop team cohesion
Participate in and facilitate work team
Liaise with management

DEVELOP WORK PRIORITIES - BSBWOR404A

Plan and complete own work schedule
Monitor own work performance
Coordinate professional development

COORDINATE IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES BSBCUS401A

Advise on customer service needs
Support implementation of customer service strategies
Evaluate and report on customer service

IMPLEMENT CONTINUOUS IMPROVEMENT BMGT403A

Implement continuous improvement systems and processes
Monitor and review performance
Provide opportunities for further improvement

ESTABLISH EFFECTIVE WORKPLACE RELATIONSHIPS BSBWOR401A

Collect, analyse and communicate information and ideas
Develop trust and confidence
Develop and maintain networks and relationships
Manage difficulties into positive outcomes

MANAGE APPLICATION OF PROJECT INTEGRATIVE PROCESSES BSBPMG501A

Manage integration of all functions of project management
Coordinate internal and external environments
Implement project

IDENTIFY RISK AND APPLY RISK MANAGEMENT PROCESSES BSBRSK401A

Identify risks
Analyse and evaluate risks
Treat risks
Monitor and review effectiveness of risk

Fees and Charges

(Domestic students residing in Australia)

Course Fee
$2,380.00 (or $238 per single unit)

Administration Fee
$120.00

Course Materials
$45.00

Total
$2545

Fees are payable upon registration or please ask about our payment plan.

One Unit Fee
$238 (plus Admin and course material)

Refunds

Refund conditions are found in the ‘Agreement and Contract” which forms part of the separate enrolment form

Enrolment Process

To enrol please:

telephone Age Concern Pty Ltd on (03) 9576 7844 to request an enrolment form, or
email Age Concern Pty Ltd at info@ageconcern.com.au for an enrolment form, or
fax Age Concern Pty Ltd on (03) 9576 9811 for an enrolment form

Language, Literacy and Numeracy

Language, literacy and numeracy expectations are based on the National Reporting System established by the Australian National Training Authority and the Federal Government. Have reading and writing skills to at least year 10 level

Minimum computer requirements

IBM compatible computer, 300MHz processor (minimum)
128MB of RAM (minimum)
Microsoft® Windows® 98, 2000 or XP
800 x 600 display
4 Gb hard disk
CD ROM drive
1.44 Mg floppy disk
sound card and speakers (or headphones)
28.8k or higher modem

Software

Netscape version 6.2 or Internet Explorer 5.0 or higher
Macromedia® Flash™ Player version 7 or higher
JavaScript and CCS support enabled
Office application (eg. Microsoft Office or Open Office)

Assessment

Assessments are achieved by simulated assessments, workplace assessments and group work and discussions where applicable

How long will the course take?

This will depend on the rate you complete the work, but if you are completing the full course each student has 12 months to complete the program. There is some flexibility & you may ask for extensions.

Employment Opportunities and Career Pathway

Most organisations are looking for staff with the skills and services of a good manager as provided with our nationally recognised Certificate IV in Frontline Management.

Course Pathway

After completing this course you can continue on to study the Diploma of Business Management.

Entry Requirements

Students wishing to register for this course need to be employed in an organisation to complete work place projects.

Skills Recognition

If you already have some training, work or life experience in this area you may be eligible to have your existing skills and knowledge recognised. Please contact us before you enrol if you think you are eligible for recognition of prior learning or experience

Access and Equity

We are committed to the principle & concept of access and equity to services. We are objective in our advice and actions, never influenced by issues of gender, race, religion, colour, age or personal disability

Testimonial

I originally intended to do this course ‘just for the piece of paper’. I have been nursing for over 25 yeas and involved in management for 7years, so I thought I possessed a rounded understanding of frontline management. Luckily I chose to do your Cert IV course as I have gained many insights and am grateful for all that I have learned. Anne (Contact details are available on request.)